Refund policy

RETURNS

We accept return requests for eligible items within 14 days of delivery.

To request a return, please email info@alantino.com with your order number, the item(s) you wish to return, and the reason for the return.

Do not send an item back before receiving return approval and instructions from us. Items returned without prior authorization may not be accepted or refunded.

To be eligible for a return, the item must be unworn, unused, unwashed, and in its original condition, with all tags and original packaging attached. Proof of purchase is required.

If your return is approved, we will email you the return address and shipping instructions. Approved returns must be shipped within 7 days of receiving our authorization.

RETURN SHIPPING

Customers are responsible for return shipping costs. Alantino does not provide prepaid return labels.

Original shipping charges and return shipping costs are non-refundable, except when the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service. Customers are responsible for the return package until it has been delivered to the approved return address.

FINAL SALE ITEMS

All items marked “Sale” or “Final Sale” are final sale and are not eligible for return or exchange.

For hygiene reasons, face masks, earrings, hair accessories, and insoles cannot be returned or exchanged.

Gift cards are non-refundable.

Items purchased from another retailer must be returned to the original retailer and are subject to that retailer’s return policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 3 days of delivery at info@alantino.com, including your order number and clear photos of the issue.

If the claim is approved, Alantino will cover reasonable return shipping costs or provide another appropriate resolution.

EXCHANGES

We do not process direct exchanges.

To obtain a different size or style, return the eligible item for a refund and place a new order. This helps ensure that the replacement item is not sold out while the return is in transit.

REFUNDS

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to your original payment method within 5 business days. Your bank, credit card issuer, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact info@alantino.com.

Orders paid through Klarna, Afterpay, or PayPal remain subject to Alantino’s return policy. Approved refunds will be issued through the original payment method and may be processed according to the payment provider’s timelines.

 

Nothing in this policy limits any mandatory consumer rights that apply under local law.