Q: How can I return my Buy Now, Pay Later (BNPL) order?

Klarna & Afterpay Klarna or Afterpay purchases can be returned by mail for a refund. Purchases returned by mail will be refunded directly to your Klarna or Afterpay account. Do not return your purchase directly to Klarna or Afterpay. If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.

Question 1

Which destinations do you ship to?

Accepted Answer

We ship domestically within Canada and internationally. We currently do not ship to India.

To review our entire Shipping Policy, please click HERE.

Question 2

How long does delivery take and how much does it cost?

Accepted Answer

We offer complimentary standard shipping and returns on orders over $100 in Canada and the US with the option of Express Shipping within Canada for $30.

We also offer flat rate $19.99 CAD for international shipping.

Please allow two business days for processing of standard shipments plus an additional four business days for delivery. Overall, please allow six business days from the initial order date to receive your shipment. Shipping timeline may vary in rural areas.

Express orders will be processed in the same day plus an
additional two business days for delivery. Overall, please allow three business days from the initial order date to receive your shipment.
Shipping timeline may vary in rural areas.

*Please note that ALANTINO is not responsible for any importing duties or taxes.

To review our entire Shipping Policy, please click HERE.

Question 3

Where do you ship from?

Accepted Answer

We ship from our warehouse in Toronto, ON, Canada.

Question 4

How do I return or exchange an item?

Accepted Answer

We hope you love your purchase, however, if it doesn’t work out within 30 days of order receipt, please email us: info@alantino.com.

To return, an item must:

Be unworn, in its original condition.
Have return tag, as originally attached. Have branding tag(s), as originally attached. Be in original packaging.

Once your return shipment is received, a refund will be processed within five business days. Any item returned that does not meet the above criteria will not be processed and will be returned to the sender.

To review our entire Return Policy and to access the portal, please click HERE.

Question 5

What form of payment do you accept?

Accepted Answer

We accept most major credit cards (Visa, Mastercard, American Express), ALANTINO gift cards, Apple, Shop and Google Pay.

Beside, we accept Klarna and Afterpay.

Question 6

I have an issue with my garment, who do I contact?

Accepted Answer

We pride ourselves on meticulous construction. If something is not perfect, please email info@alantino.com. In your email, please provide as much information as you can such as a style number/name & pictures of the garment, description of the issue and a mailing address if needed. We will do our best to resolve
any concerns.

Question 7

How long will it take for me to receive my refund?

Accepted Answer

For returns or warranty claims, you will see your refund within 2-5
business days from the processing date if you purchased with a credit
card. However, depending on your financial institution, it could take up
to 10 business days for your funds to be reflected on your statement. A
Paypal refund should be reflected within 2-5 business days from the
processing date.

Question 8

How can I return my Buy Now, Pay Later (BNPL) order?

Accepted Answer

Klarna & Afterpay
Klarna or Afterpay purchases can be returned by mail for a refund. Purchases returned by mail will be refunded directly to your Klarna or Afterpay account. Do not return your purchase directly to Klarna or Afterpay.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.